Marshall County E-911 released a statement last week applauding the diligence of two of its dispatchers who were credited with saving the life of a person stranded in a remote location of Land Between the Lakes (LBL).
On July 21 at approximately 9 a.m., dispatchers Maranda Hanson and Philip Madison received three 911 hang-up calls from the same telephone number. They attempted to call the number back, but there was no answer.
The pair utilized RapidSOS, which is a new tool to MC 911 that allows dispatchers to accurately locate someone who has dialed 911. But that was unsuccessful as well.
Madison and Hanson attempted to send a text message to the caller and were finally able to make contact. The caller was able to communicate cell service coverage was unreliable, which is why the calls failed, but they had a medical emergency and needed assistance.
The dispatchers were able to maintain communication with the caller while they sent help, providing emergency medical instructions via text until responders were able to reach them.
The statement noted the ability to text with Marshall County's dispatchers is a new technology which recently launched, and is not a service offered by all 911 centers.
The statement read in part, "Marshall County 911 is committed to continuing to bring new technology and training to our dispatchers in order to better serve the citizens of our community when they need it most."